Ayoade Ronald

Currently leading a customer support team to ensure high-quality service delivery and operational efficiency.

• Supervise and mentor a customer support team, fostering a collaborative environment to achieve service excellence.
• Develop and implement effective support strategies, enhancing customer satisfaction and streamlining resolution processes.
• Manage escalated customer inquiries and complex issues, ensuring prompt and satisfactory resolutions.
• Contribute to training initiatives for new team members, improving overall team competency and performance.

Currently providing effective English language instruction to students, guiding them through curriculum and supporting academic development.

• Deliver comprehensive English language instruction, guiding students through curriculum and supporting academic development.
• Apply innovative teaching methods to enhance student engagement and comprehension of complex linguistic concepts.
• Assess student progress and provide constructive feedback, contributing to improved literacy and communication skills.

Facilitated seamless onboarding for new users and provided comprehensive support for the SHORTLET APP platform.

• Facilitated the onboarding process for new users, providing comprehensive support and guidance to ensure successful platform adoption.
• Addressed a diverse range of user inquiries and resolved technical and service-related issues, maintaining high user satisfaction.
• Contributed to improving user experience by gathering feedback and collaborating with the development team on common pain points.

Supported digital media operations, contributing to content management and online presence initiatives.

• Assisted with digital media operations, including content scheduling and platform management, to enhance online presence.
• Provided administrative support for various projects, ensuring timely completion and efficient workflow.
• Collaborated with team members on content creation and distribution, optimizing reach and engagement.

Delivered comprehensive English language instruction to junior high students, fostering improved literacy and communication skills.

• Delivered comprehensive English language instruction to junior high students, fostering improved literacy and communication skills.
• Designed and implemented engaging lesson plans, contributing to a positive learning environment and student academic progress.
• Evaluated student performance and provided individualized support, resulting in enhanced comprehension and academic outcomes.

Operated computer systems for document creation and graphic design, enhancing company presentations and materials.

• Utilized MS-Word and graphic design software to produce professional documents and visual materials, enhancing company presentations.
• Managed data entry and file organization, ensuring accuracy and accessibility of critical information.
• Provided technical support for basic computer operations, contributing to smooth daily workflow.

Supported media operations by developing content, scriptwriting, and mobilizing studio equipment for news coverage.

• Developed engaging content and scripts for news correspondents, achieving a 100% satisfaction rating for quality and relevance.
• Coordinated and mobilized studio equipment, ensuring seamless setup for media coverage and broadcasts.
• Contributed to the efficient execution of daily news production, supporting a national news company's operations.

Provided volunteer English language tutoring to individuals, enhancing their linguistic abilities and academic performance.

• Offered personalized English language instruction to students, improving grammar, vocabulary, and conversational skills.
• Developed customized learning materials to address specific student needs and accelerate language acquisition.
• Mentored learners, fostering confidence and engagement in their English language studies.